What does a managed IT service provider do?
We provide IT Managed Services, which means we take care of all your technology needs. Our IT helpdesk provides timely IT support for your technology issues, and more importantly, we assist you to develop an IT strategy that supports your business goals and maximises your return on investment. We offer a clear managed service pricing structure with fees calculated on a per user per month basis, as well as the option of additional services.
The real value we provide for our clients is to maximise the value of their technology to help achieve their business goals. This will predictably lead to improved productivity, through a lower number of support calls and increased functionality.
How do we improve the value of your technology?
We measure the performance of our clients’ technology against our detailed technology success standards for key strategic areas; security, business continuity, hardware, software and procedures. This detailed and ongoing process provides a clear indication of the areas where improvement in technology performance is required.
The way we achieve this is by following our systematic SummIT Process which delivers consistent results for all our clients. With this process, we have been helping clients succeed for over 15 years.
Making an impact for our clients
Service Delivery KPIs July 2021
Choosing Cloudstream Technology as your managed IT service provider
Think of us as your IT department, an extension of your business, keeping you connected, secure and productive. With our clear monthly pricing, flexible services and proactive approach to IT, your business is in safe hands. We help you maximise the value of your technology to achieve your business goals.
Make IT an investment
We follow a ‘Make IT an investment, not a cost to your business’ philosophy, providing unique, reliable, and innovative IT services for reasonable prices.
In choosing us to handle your managed IT, you will benefit from decades of experience and a team of IT professionals who will enhance and improve the performance of your in-house tech and thereby enhance the performance of your staff, your communications and your business as a whole.
Client feedback
Cloudstream are responsive and easy to deal with. For us they take the strain out of IT and communications and have become a highly valued supplier. I would have no hesitation in recommending Cloudstream as a business partner.
We regard the people in Cloudstream as true work colleagues as they interact with us on a daily basis to help deliver a first class Managed Voice, Data, Internet and IT service. We look to Cloudstream whenever we have additional IT requirements at our Business Centres. The support from Cloudstream has consistently delivered. First Class support is key to our business to which Cloudstream has always been there to provide guidance or hands on problem solving, they have worked with our customers and allow us to provide a stable and reliable platform
We have been with Cloudstream Technology for over 2 years now and have dealt with various members of the team in all areas of the company. I have to say that there is not a single thing I can fault them on. From any adaptions we’ve required on the website, to any queries we’ve had regarding different areas of the web. Every time, each member of the team has dealt with us in a friendly and efficient manner, answering all our questions and resolving any issue we’ve had using their extensive knowledge. They are the best website company we’ve used and we will continue to use them for the foreseeable.
Cloudstream have been great and I wouldn’t look elsewhere. Their advice has always been good and when you want something, it always gets done. They don’t oversell and just do what they say on the tin. The Cloudstream engineers are always well prepared, having planned thoroughly what they will do when they get to the site prior to their visit, based on their experience of the infrastructure and systems.
Technology Partners
Get in touch about IT Support
Contact Us
We would love to hear from you if you are in need of industry-leading Managed Services and IT & network support services. We offer support for all your IT needs, under one roof, taking the stress out of technology.
Home Farm, Kelty, Fife, Scotland KY4 0JR
0800 0886 555
Monday to Friday – 9:00am to 5:00pm
